Refund Policy
VITO PROJECTS LTD
Last updated: March 2026
At VITO PROJECTS LTD, we aim to provide transparent and fair policies for our clients. Because painting and decorating services require planning, scheduling, materials and labour, refunds are handled based on the stage of the project and the circumstances involved.
Below you can find how refunds and cancellations are handled.
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1. General Policy
We always aim to resolve issues in a fair and reasonable way. If a customer has concerns regarding a service or payment, we encourage them to contact us so we can find the best solution.
Refunds are considered depending on the stage of the service, preparation work completed and notice given.
2. Deposits
Most services require a deposit payment to secure the booking and reserve time in our schedule.
Deposits help cover preparation, administration and scheduling costs.
Deposits may be refundable depending on the cancellation notice period.
3. Cancellation More Than 7 Days Before the Project
If a client cancels a confirmed booking more than 7 days before the scheduled project date, the client may choose one of the following options:
• receive a full refund of the deposit
• transfer the deposit to a new booking date
4. Cancellation Between 3 and 7 Days
If a booking is cancelled between 3 and 7 days before the scheduled work, we may offer:
• a partial refund of the deposit
or
• transfer the deposit to a future booking date
This depends on preparation work already completed.
5. Cancellation Less Than 48 Hours
If a booking is cancelled less than 48 hours before the scheduled work, the deposit may be non-refundable.
This is because scheduling, preparation and staff allocation may already have taken place.
However, we always aim to review each situation individually.
6. Project Rescheduling
Clients may request to reschedule a project instead of cancelling.
Whenever possible we will transfer the deposit to the new date without additional fees.
Rescheduling is subject to availability.
7. Refunds After Work Has Started
Once a project has begun, refunds may depend on:
• the amount of work already completed
• materials used
• labour time already provided
In these situations partial refunds may be considered.
8. Dissatisfaction with Work
If a client is unhappy with the work provided, we encourage them to contact us as soon as possible so we can:
• inspect the work
• discuss the issue
• provide corrections where reasonable
In many cases issues can be resolved through adjustments rather than refunds.
9. Material Costs
If materials have already been purchased specifically for a project, these costs may not be refundable.
This includes paints, primers, wallpaper or other supplies ordered for the client’s project.
10. Weather and External Factors
Exterior painting projects may occasionally be delayed due to weather conditions.
Weather-related delays do not qualify for refunds but may result in project rescheduling.
11. Payment Disputes
If a payment dispute is raised through a bank or payment provider, we may review the project details, communication history and work completed.
We always aim to resolve disputes fairly and professionally.
12. Refund Method
All approved refunds will be returned to the original payment method used for the purchase.
Depending on the payment provider and bank processing times, refunds may take 5–10 business days to appear in the customer’s account.
13. Refund Processing Time
If a refund is approved, the refund will be processed using the original payment method whenever possible.
Refund processing may take 5–10 business days depending on the payment provider or bank.
14. Contact for Refund Requests
If you would like to request a refund or discuss a payment, please contact us with your project details.
Our team will review the situation and respond as quickly as possible.
15. Contact Information
If you have any questions about these Refund Policies, please contact:
VITO PROJECTS LTD
Email: vitoprojectsltd@gmail.com
Phone: +44 7564 950066
Address:
Flat 44 Apt Parkview
Great West Road
Brentford
TW8 9GR
United Kingdom